Uses the Component:CodesAndCommentsExpandedType
The CodesAndCommentsExpanded component contains information about codes associated with part failures, customer compliants, service codes etc. along with descriptions of those codes and various technician notes.
Table 6.47. Fields and Components
| Name | Description | Occurrence | Type | Data Type | User Notes |
|---|---|---|---|---|---|
| CauseCode |
Manufacturer assigned reason the part failed | 0..1 | Field | udt:CodeType | |
| CauseDescription |
Dealer explanation of vehicle malfunction cause | 0..* | Field | udt:TextType | |
| ComplaintCode |
Customer complaint category | 0..1 | Field | udt:CodeType | |
| ComplaintDescription |
Customer explanation of vehicle malfunction | 0..* | Field | udt:TextType | |
| CorrectionDescription |
Dealer explanation of vehicle repair | 0..* | Field | udt:TextType | |
| TechnicianNotes |
Free form technician comments | 0..1 | Field | udt:TextType | |
| MiscellaneousNotes |
Free form miscellaneous comments | 0..1 | Field | udt:TextType | |
| JobDenialCode |
Dealer / Manufacturer defined code identifying the reason the customer denied service on a repair order line | 0..1 | Field | udt:CodeType | |
| JobDenialDescription |
Text description of the reason a customer denied service on a repair order line | 0..* | Field | udt:TextType | |
| ComplaintPriorityString |
Priority from customer's view for specific complaint. | 0..1 | Field | qdt:StringType | |
| ComplaintCodeTypeString |
Type of problem as related to the CustomerComplaintCode. | 0..1 | Field | qdt:StringType | |
| VehicleConcernQuestionAnswer |
Questions and Answers related to Service Appointment | 0..* | Component | VehicleConcernQuestionAnswerType | |
| DefectCode |
Manufacturer assigned code that defines failed component that caused the claim | 0..1 | Field | udt:CodeType | |
| ConditionCode |
The condition code for the causal part. Defines the type of failure the technician identified for the causal part. | 0..1 | Field | udt:CodeType | |
| CausalPartIndicator |
Indicates this part was determined to be the causal part for the concern. | 0..1 | Field | udt:IndicatorType | |
| ServiceRecommendationAcceptanceDateTime |
Date and time of customer response to the Service Recommendation provided by the dealership. | 0..1 | Field | udt:DateTimeType |
The XML Sample provided here is an approximation of the generated XML for this component. Not all of the fields are required for implementation.
Example 6.47. CodesAndCommentsExpanded
<CodesAndCommentsExpanded>
<CauseCode>......</CauseCode> [0..1]
<CauseDescription>......</CauseDescription> [0..*]
<ComplaintCode>......</ComplaintCode> [0..1]
<ComplaintDescription>......</ComplaintDescription> [0..*]
<CorrectionDescription>......</CorrectionDescription> [0..*]
<TechnicianNotes>......</TechnicianNotes> [0..1]
<MiscellaneousNotes>......</MiscellaneousNotes> [0..1]
<JobDenialCode>......</JobDenialCode> [0..1]
<JobDenialDescription>......</JobDenialDescription> [0..*]
<ComplaintPriorityString>......</ComplaintPriorityString> [0..1]
<ComplaintCodeTypeString>......</ComplaintCodeTypeString> [0..1]
<VehicleConcernQuestionAnswer>......</VehicleConcernQuestionAnswer> [0..*]
<DefectCode>......</DefectCode> [0..1]
<ConditionCode>......</ConditionCode> [0..1]
<CausalPartIndicator>......</CausalPartIndicator> [0..1]
<ServiceRecommendationAcceptanceDateTime>......</ServiceRecommendationAcceptanceDateTime> [0..1]
</CodesAndCommentsExpanded>